{"id":7068,"date":"2025-04-21T17:48:10","date_gmt":"2025-04-21T17:48:10","guid":{"rendered":"https:\/\/openlab.sps.cuny.edu\/sps-faculty-community-hub\/?page_id=7068"},"modified":"2026-03-19T20:17:47","modified_gmt":"2026-03-19T20:17:47","slug":"brightspace-at-cuny-sps","status":"publish","type":"page","link":"https:\/\/openlab.sps.cuny.edu\/sps-faculty-community-hub\/brightspace-at-cuny-sps\/","title":{"rendered":""},"content":{"rendered":"<h2>Brightspace at CUNY SPS<\/h2>\n<p>Brightspace is the CUNY-wide learning management system (LMS) developed by D2L. Brightspace offers a suite of tools that facilitate course management, content delivery, assessment, and analytics. CUNY SPS has used Brightspace as its LMS since June 2024 with the <span style=\"text-decoration: underline\"><a href=\"https:\/\/sps.cuny.edu\/about\/directory\/office-faculty-development-and-instructional-technology\">Office of Faculty Development and Instructional Technology (OFDIT)<\/a><\/span> managing and administering the system. By the end of 2025, all courses at CUNY SPS will take place in Brightspace.<\/p>\n<p>The information and links provided below are intended primarily for CUNY SPS faculty teaching in Brightspace. On this page you\u2019ll find:<\/p>\n<ul>\n<li><span style=\"text-decoration: underline\"><a href=\"#brightspace-support\">Brightspace Support for Faculty<\/a><\/span><\/li>\n<li><a href=\"#brightspace-Training\"><span style=\"text-decoration: underline\">Brightspace Faculty\/Staff Training<\/span><\/a><\/li>\n<li><a href=\"#brightspace-Students\"><span style=\"text-decoration: underline\">Brightspace Support for Students<\/span><\/a><\/li>\n<li><a href=\"#contact-us\"><span style=\"text-decoration: underline\">Contact Information<\/span><\/a><\/li>\n<\/ul>\n<h2 id=\"brightspace-support\">Brightspace Support<\/h2>\n<h3>Faculty Support Hours<\/h3>\n<p>The OFDIT team offers regular faculty support hours. Faculty and staff can drop by to ask us anything about Brightspace or other online teaching topics.<\/p>\n<p><strong>Faculty Support Hours Schedule:<\/strong><\/p>\n<figure class=\"wp-block-table is-style-regular has-small-font-size\">\n<table class=\"has-fixed-layout\" style=\"height: 85px\" width=\"348\">\n<thead>\n<tr>\n<th class=\"has-text-align-center wp-block-table__cell-content\">\n<div class=\"block-editor-rich-text__editable rich-text\" style=\"text-align: center\" role=\"textbox\" aria-label=\"Header cell text\">Tuesday<\/div>\n<\/th>\n<th class=\"has-text-align-center wp-block-table__cell-content\">\n<div class=\"block-editor-rich-text__editable rich-text\" style=\"text-align: center\" role=\"textbox\" aria-label=\"Header cell text\">Wednesday<\/div>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"has-text-align-center wp-block-table__cell-content\" style=\"text-align: center\">\n<div class=\"block-editor-rich-text__editable rich-text\" role=\"textbox\" aria-label=\"Body cell text\">6PM &#8211; 7PM ET<\/div>\n<\/td>\n<td class=\"has-text-align-center wp-block-table__cell-content\" style=\"text-align: center\">\n<div class=\"block-editor-rich-text__editable rich-text\" role=\"textbox\" aria-label=\"Body cell text\">12PM &#8211; 1PM ET<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p style=\"text-align: center\"><big><a id=\"ttfmake-1758044225\" class=\"ttfmake-button\" style=\"background-color: #003366;color: #ffffff;font-size: 18px;font-weight: bold;padding: 4px 10px;border-radius: 100px\" href=\"https:\/\/us02web.zoom.us\/j\/89667754077?pwd=TkN0ZFRKbzdray9na3hkOEt0T0pNdz09\" target=\"_blank\" rel=\"noopener\" data-hover-background-color=\"#ffffff\" data-hover-color=\"#003366\">Join Here<\/a><\/big><\/p>\n<h3>Dedicated Toll-Free Number<\/h3>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\" wp-image-7164 alignright\" src=\"https:\/\/i0.wp.com\/openlab.sps.cuny.edu\/sps-faculty-community-hub\/wp-content\/uploads\/sites\/17\/2025\/04\/Phone-Icon-Help.jpeg?resize=167%2C167&#038;ssl=1\" alt=\"\" width=\"167\" height=\"167\" srcset=\"https:\/\/i0.wp.com\/openlab.sps.cuny.edu\/sps-faculty-community-hub\/wp-content\/uploads\/sites\/17\/2025\/04\/Phone-Icon-Help.jpeg?w=300&amp;ssl=1 300w, https:\/\/i0.wp.com\/openlab.sps.cuny.edu\/sps-faculty-community-hub\/wp-content\/uploads\/sites\/17\/2025\/04\/Phone-Icon-Help.jpeg?resize=150%2C150&amp;ssl=1 150w\" sizes=\"auto, (max-width: 167px) 100vw, 167px\" \/><\/p>\n<p>CUNY has been issued a dedicated toll-free D2L\/Brightspace End User Support phone number:<\/p>\n<p style=\"text-align: center\"><big><strong>1-888-895-2511<\/strong><\/big><\/p>\n<p>This toll free number is to ensure that all users will get support from trained specialists familiar with CUNY and CUNY-specific integrations across the university.<\/p>\n<h3>Teaching Guides<\/h3>\n<p>The OFDIT team has prepared a wide collection of <span style=\"text-decoration: underline\"><a href=\"https:\/\/openlab.sps.cuny.edu\/teaching-guides\/\" target=\"_blank\" rel=\"noopener\">Teaching Guides<\/a><\/span> to help you design and teach your Brightspace course(s). New guides are added regularly, so make sure to keep checking the site for updates.<\/p>\n<h3>Email Support<\/h3>\n<p>Email your Brightspace questions to <span style=\"text-decoration: underline\"><a href=\"mailto:FacultySupport@sps.cuny.edu\">FacultySupport<span class=\"\">@sps.cun<\/span>y.edu<\/a><\/span>. The OFDIT Team monitors this email and can direct your question to the best team member to answer it.<\/p>\n<h3>Brightspace Community Knowledge Base<\/h3>\n<p>The <span style=\"text-decoration: underline\"><a href=\"https:\/\/community.d2l.com\/brightspace\/\" target=\"_blank\" rel=\"noopener\">Brightspace Community<\/a><\/span> is an extensive resource that SPS Faculty are encouraged to explore. This resource can also be accessed by clicking the \u201cBrightspace Help\u201d in the upper left corner of the top navigation bar in Brightspace.<\/p>\n<h2 id=\"brightspace-Training\">Brightspace Faculty\/Staff Training<\/h2>\n<h3>OFDIT-led Training Sessions for Faculty and Staff<\/h3>\n<p>The OFDIT team has designed a series of virtual training sessions, offered via Zoom, to support and enhance teaching at CUNY SPS. Sessions include strategies for managing content availability and visibility in Brightspace as well as navigating the grade book and grading.\u00a0 A session to understand how Ally supports making your course accessible is available along with other topics.\u00a0 See the <span style=\"text-decoration: underline\"><a href=\"https:\/\/openlab.sps.cuny.edu\/sps-faculty-community-hub\/faculty-training\/\">Faculty Hub site to register<\/a><\/span>.<\/p>\n<h3>CUNY Workshops<\/h3>\n<p>Live workshops during both day and evening sessions are offered on preparing to teach in Brightspace and working with migrated courses. These sessions provide opportunities to ask questions regarding specific LMS needs. Workshops are delivered in different modules; Getting Started in Brightspace, ABCs of Content, Engaging Learners, Assessing Learning, Quizzes, and Gradebook.<\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/www.cuny.edu\/academics\/brightspace-transition\/training\/\" target=\"_blank\" rel=\"noopener\"><big><strong><span style=\"text-decoration: underline\">See Full Workshop Listing<\/span><\/strong><\/big><\/a><\/p>\n<h3>Brightspace Essentials<\/h3>\n<p><span style=\"text-decoration: underline\"><a href=\"https:\/\/openlab.sps.cuny.edu\/brightspaceessentials\/\" target=\"_blank\" rel=\"noopener\">Brightspace Essentials<\/a><\/span> is your first step in mastering the basics. It\u2019s set up as a series of 10 self-paced mini-lessons crafted to equip you with the fundamental skills for using the Brightspace Learning Management System (LMS). Each mini-lesson contains one 15-minute lesson, which makes for a terrific launching point for your Brightspace explorations.<\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/openlab.sps.cuny.edu\/brightspaceessentials\/\" target=\"_blank\" rel=\"noopener\"><big><strong><span style=\"text-decoration: underline\">Brightspace Essentials<\/span><\/strong><\/big><\/a><\/p>\n<h3>Brightspace Basics<\/h3>\n<p>Brightspace Basics is a self-paced course designed to help CUNY SPS Faculty learn how to navigate the platform and optimize the teaching experience. Built inside the Brightspace platform, faculty must enroll to gain access to Brightspace Basics. After logging into the platform, look for the \u201cDiscover\u201d menu item on the home page navbar. Next, select from the list of courses, or search for \u201cBrightspace Basics for SPS Faculty.\u201d Once you find and enter the course, you can submit an enrollment request. Please see these <span style=\"text-decoration: underline\"><a href=\"https:\/\/openlab.sps.cuny.edu\/teaching-guides\/2024\/08\/01\/how-to-enroll-in-brightspace-basics-for-sps-faculty\/\" target=\"_blank\" rel=\"noopener\">detailed enrollment instructions<\/a><\/span>.<\/p>\n<h2 id=\"brightspace-Students\">Brightspace Support for Students<\/h2>\n<p>All new students receive some training in New Student Orientation (NSO) on how to use Brightspace. Faculty that wish to share Brightspace resources with their students may find the list below helpful.<\/p>\n<h3>Help Menu on the Top Navigation Bar<\/h3>\n<p>In Brightspace students can find a list of helpful links on the top navigation bar. These include:<\/p>\n<ul>\n<li><span style=\"text-decoration: underline\"><a href=\"https:\/\/sps.cuny.edu\/about\/directory\/office-information-technology\/multifactor-authentication-cunyfirst-applications-and-resources\" target=\"_blank\" rel=\"noopener\">Multi-Factor Authentication (MFA)<\/a><\/span> &#8211; help in setting up MFA for CUNYFirst<\/li>\n<li><a href=\"https:\/\/sps.cuny.edu\/about\/directory\/office-information-technology\/help-desk\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Help Desk<\/span><\/a> &#8211; provides tech support to CUNY SPS community<\/li>\n<li><span style=\"text-decoration: underline\"><a href=\"https:\/\/sps.cuny.edu\/about\/directory\/office-information-technology\/brightspace-students\" target=\"_blank\" rel=\"noopener\">Brightspace for SPS Students<\/a><\/span> &#8211; find resources to get started in Brightspace<\/li>\n<li><a href=\"https:\/\/cunysps.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=8c3cdb07-3032-4511-bcc6-b165013f2554\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Overview video for SPS Students<\/span><\/a> &#8211; a video stepping through the most common learning activities in Brightspace<\/li>\n<li><span style=\"text-decoration: underline\"><a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\" target=\"_blank\" rel=\"noopener\">Brightspace Help<\/a><\/span> &#8211; the D2L\/Brightspace knowledge base for all uses<\/li>\n<li><a href=\"https:\/\/openlab.sps.cuny.edu\/cuny-sps-lms-transition\/2024\/06\/20\/dedicated-toll-free-number-for-brightspace-support\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">CUNY-dedicated Brightspace Help Line<\/span><\/a> &#8211; 24\/7 phone support for Brightspace<\/li>\n<li><a href=\"https:\/\/community.desire2learn.com\/d2l\/systemCheck\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Brightspace System Check<\/span><\/a> &#8211; used to ensure your browser is supported<\/li>\n<\/ul>\n<h2 id=\"contact-us\">Contact Information<\/h2>\n<p>The <span style=\"text-decoration: underline\"><a href=\"https:\/\/sps.cuny.edu\/about\/directory\/office-faculty-development-and-instructional-technology\">Office of Faculty Development and Instructional Technology (OFDIT)<\/a><\/span> manages and administers the Brightspace system for CUNY SPS.\u00a0 Faculty may contact OFDIT by email to <a href=\"mailto:FacultySupport@sps.cuny.edu\"><span style=\"text-decoration: underline\">FacultySupport<span class=\"\">@sps.cun<\/span>y.edu<\/span><\/a>. The OFDIT Team monitors this email and can direct your question to the best team member to answer it.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Brightspace at CUNY SPS Brightspace is the CUNY-wide learning management system (LMS) developed by D2L. Brightspace offers a suite of tools that facilitate course management, content delivery, assessment, and analytics. CUNY SPS has used Brightspace as its LMS since June 2024 with the Office of Faculty Development and Instructional Technology (OFDIT) managing and administering the &hellip;<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","portfolio_post_id":0,"portfolio_citation":"","portfolio_annotation":"","openlab_post_visibility":"","footnotes":""},"class_list":["post-7068","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/openlab.sps.cuny.edu\/sps-faculty-community-hub\/wp-json\/wp\/v2\/pages\/7068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/openlab.sps.cuny.edu\/sps-faculty-community-hub\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/openlab.sps.cuny.edu\/sps-faculty-community-hub\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/openlab.sps.cuny.edu\/sps-faculty-community-hub\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/openlab.sps.cuny.edu\/sps-faculty-community-hub\/wp-json\/wp\/v2\/comments?post=7068"}],"version-history":[{"count":37,"href":"https:\/\/openlab.sps.cuny.edu\/sps-faculty-community-hub\/wp-json\/wp\/v2\/pages\/7068\/revisions"}],"predecessor-version":[{"id":7761,"href":"https:\/\/openlab.sps.cuny.edu\/sps-faculty-community-hub\/wp-json\/wp\/v2\/pages\/7068\/revisions\/7761"}],"wp:attachment":[{"href":"https:\/\/openlab.sps.cuny.edu\/sps-faculty-community-hub\/wp-json\/wp\/v2\/media?parent=7068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}