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Jesse Rice-Evans
✨With over 5 years of product management experience with OpenLab, I’ve honed my skills in research and development, project management, and insights delivery to stakeholders. I’d love the opportunity to bring my strengths to your organization! ✨
- 25+ conference presentations
- over 100 creative and professional published writings
EXPERIENCE:
Product Manager (OpenLab), CUNY School of Professional Studies, October 2022 – present
TIPS: You can include multimedia in your digital resume! Below, these screenshots help illustrate this author's digital work experience. Each of these images contains a hyperlink directly to the site this author worked on! Are there any external links you'd like to include in your resume/CV?

- Product lead for open-source higher education digital community SaaS: overseeing product development processes, developing functional prototypes, identifying KPIs and pain points using Google Analytics, and collaborating on product management and development, including design, UI, UX, and implementation
- Coordinate with technical and digital teams both internally and externally and build and maintain working relationships with engineers, developers, vendors, early adopters, and major stakeholders
- Perform regular testing for software updates and releases, WordPress functionality, plugin functionality, and accessibility, managed bug tracking, and ticket reporting to developers
- Author product documentation including screencasts, audio instructions, and interactive workshop materials
- Advise on college-wide adoption of new software
Senior Digital Product Manager, OpenLab at City Tech, August 2019 – Oct. 2022

- Product manager for urban public college digital community SaaS: collaborated with developers, instructional designers, and department administration to integrate functional tools.
- Used HTML, CSS, PHP, Javascript, and other technical languages to address user concerns.
- Created multimedia documentation, including screencasts, audio instructions, and interactive workshop materials focused on curriculum design for distance learning and digital pedagogy
- Performed quarterly testing for software updates and releases, WordPress functionality, and plugins; managed bug tracking and ticket reporting to developers using Basecamp and Redmine
Product Manager, OpenLab at City Tech, May 2018 – August 2019
- Provided in-person and asynchronous support to faculty, staff, and student members on WordPress, BuddyPress, course architecture, accessibility, and others;
Digital Product Designer, City College of New York, August 2016 – June 2018
- Designed and implemented over a dozen unique e-learning products
- Conducted secondary research to develop curricula for ~700 students across 13 undergraduate courses
- Log student feedback and provided customized recommendations to optimize learning thus significantly influencing curriculum design
- Facilitated group discussions with ~875 students using customized presentations, visual aids, and breakout sessions
- Facilitated over two dozen faculty workshops
- Evaluated student performance and instructional effectiveness by monitoring GPA and qualitative feedback
- Performed testing for software updates and releases, WordPress functionality, and plugins
- Managed bug tracking and ticket reporting to developers using GitHub, Jira, Asana, and others
- Collaborated with developers, instructional designers, and department administration to implement new curriculum designs
- Increased departmental enrollment and revenue each semester
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