A variety of resources are available to support you, including tutoring services, guidance from your professors, and technical assistance, helping you when you most need it.
Tutoring Resources
Writing Fellows
The SPS Writing Fellows are CUNY Graduate Center doctoral students trained in Writing Across the Curriculum (WAC) pedagogy.
At SPS, Fellows work with students one on one in individual tutoring and hold webinars on finding, using, and citing sources each semester in APA style and in the fall semester on Chicago style.
Learn more about the Writing Fellows by visiting their website. To direct students to make an appointment, share this link or ask them to click “Tutoring” in the top menu of the Brightspace classroom.
Quantitative Reasoning Fellows
The SPS Quantitative Reasoning Fellows are CUNY doctoral students who can help students with a range of math-related issues, from basic arithmetic to helping students analyze complex statistical models and tests for academic research. The fellows are skilled in basic mathematical concepts like algebra, geometry, basic accounting, and business math. They can also tutor students in higher-level quantitative courses including statistics from as low as the introductory to as complex as the master’s level, economics, and trigonometry.
You can learn more about the QR Fellows by visiting their website. To direct students to make an appointment, share this link.
Tutor.com
In addition to CUNY in-house tutoring, SPS has a contract with Tutor.com to provide our students with one-on-one tutoring support for CUNY SPS courses via audio/video/whiteboard conference 24/7 in more than 45 subject areas, including writing support for English language learners. Students can quickly access tutors on demand or schedule a session in advance. There are diagnostic quizzes in some subjects, to help students identify knowledge gaps. Spanish language tutoring is also available (2:00 p.m. to 2:00 a.m. Eastern time) in fourteen subjects covering the areas of basic math, sciences, and social sciences. In addition to tutoring support in academic subject areas, tutors offer assistance in using programs such as Microsoft Excel and PowerPoint. Careers Services can assist in areas such as résumé writing and interview help.
To access Tutor.com, please click “Tutoring” in your Brightspace course navigation menu. Ask students to contact tutors@sps.cuny.edu if there are questions about tutoring.
Help from your professor
In addition to posting questions in the online classroom or emailing your professor directly, you are encouraged to visit during office hours.
Brightspace technical support
SPS provides resources on Brightspace. In addition, Brightspace has built-in technical support, accessible in the lower-right hand corner of the classroom where you can chat with a live representative 24/7:
You can also contact Brightspace’s CUNY-dedicated support line anytime at 1-888-895-2511.
SPS’s Help Desk
The CUNY School of Professional Studies (CUNY SPS) Help Desk can be reached at helpdesk@sps.cuny.edu or (646) 664-8592. When you email or call the CUNY SPS Help Desk, please be sure to identify your problem, provide your full name, and a number where you can be reached. Also, please be prepared to provide information about your computer’s Operating System (OS), Platform, Internet Connection, and the version of the program with which you are experiencing problems.
