Troubleshooting Panopto on Blackboard Mobile (Android)

Printer Friendly PDF

Panopto is the CUNY SPS video platform integrated in Blackboard. This guide is to help troubleshoot a common playback issue with Panopto on the Blackboard Mobile App when using an Android Device.

If you see the following screens when selecting a Panopto video to view on Blackboard Mobile, this instruction guide will help you be able to view the recording.

Step 1: Open your device’s Internet Browser. For this set of instructions, we will be using Google Chrome.

Note: Depending on the type of Android device you may have, you may find the Internet Browser settings either directly in the Internet Browser app or the device’s main Settings app.

Step 2: On the top right of the screen, select the three vertical dots followed by Settings.

Step 3: Locate Site Settings.

Step 4: Select Pop-Ups and Redirects.                      

Step 5: Disable the Pop-ups.

You have now successfully adjusted your Android device’s settings to allow video playback of Panopto content within the Blackboard App!

Do you have any questions? For Panopto tutorials and links visit our support site or send us an email at