EAB Navigate for SPS Faculty

EAB Navigate logo

Navigate Staff Login URL: https://sps-cuny.campus.eab.com

Along with the other senior CUNY colleges, CUNY SPS has been a member of the EAB Student Success Collaborative since Fall 2019. EAB Navigate is our student success management system, a comprehensive online early alert platform that provides tools to advisors, faculty, academic support specialists, and others in order to better collaborate and assist students on their journey to graduation.

Beginning in Fall 2021 we will use the EAB Progress Report functionality to replace previous processes for identifying non-participating students in all undergraduate programs and for Midterm Evaluations, replacing the Gradus System.

The EAB Progress Report process replaces asking professors to email the Office of Advisement about non-participating students. Weekly Blackboard data extracts are used to identify students who have not logged into their Blackboard course site in over a week. A communications plan based on Blackboard data extracts will launch in the first week of the semester and will conlude prior to Midterm Evaluations.

Faculty will receive emails from the Director of the Office of Advising about completing Blackboard Login Progress Reports and from the Senior Associate Dean with instructions for completing Midterm Evaluations.

You may also use the new Ad Hoc Alert feature to let Advisors know if a student is struggling in your course, whether logging in to the course but is not submitting work, submitting unsatisfactory work, or another issue that you’d like to surface. You can also send kudos to your students via Ad Hoc Alerts if you’d like to congratulate them for doing a good job. To learn more about Ad Hoc alerts, click on the link Ad-Hoc Alerts & Case Management link below.

Quick Guide – How Faculty Respond to a Progress Report Request

ALERT REASONS and ACTIONS

 

Progress Report
Alert Reason		 Definition Email to Student? Case Opened? Case Assignee Advisor or Case Assignee Recommended next steps
0. Student Notification Only: Excellent Course Performance Student’s work is excellent. Yes — No Action needed
0. Student Notification Only: Improvement Noted Student work has improved. Yes — No Action needed
0. Week 1: Student Notification Only: Absent/no log-in Student has not logged into course site. Yes — Student receives automated email from Academic Advisement encouraging them to log in & contact instructor.
0.  Week 1: Student Notification Only:
Missing Assignment		 Student has logged into course site but has not submitted required first-graded assignment. Yes — Student receives automated email from Academic Advisement encouraging them to submit missing work & contact instructor.
0. Week 2: Advisor Outreach Required: Absent/no log-in Student has not logged into course site. Yes — ADVISOR Advisor will contact student by phone or email within 2 business days and add notes to the case.

If faculty do not comment within the case to confirm student login, advisor will close case when attendance verification period ends.
0. Week 2: Student Notification Only:
Missing Assignment		 Student has logged into course site but has not submitted required first graded assignment. Yes — Student receives automated email from Academic Advisement encouraging them to submit missing work & contact instructor.
1. Advisor Outreach Required: Stopped logging in/no response Student has been inactive, even after instructor has reached out to the student. Yes Yes ADVISOR

Advisor will contact student by phone or email within 2 business days and add notes to the case.

After 3 attempts, advisor will close the case with the appropriate case outcome. After a case is closed, faculty will receive an email notification with the case outcome and any comments from the advisor.
2. Student Notification Only: Missing/Late Assignment(s) Student has failed to turn in multiple assignments or discussion posts, or turned them in late, even after instructor has reached out to the student. Yes — —

Student receives automated email from Academic Advisement encouraging them to submit missing work & contact instructor.
3. Student Notification Only: Unsatisfactory work quality Student submits work of unsatisfactory quality, even after instructor has reached out to the student. Faculty should include details. Yes — — Student receives automated email from Academic Advisement encouraging student to contact instructor for recommendations.
4. Tutor Outreach Required: Needs tutoring (please specify) Faculty should include details about subject area of concern. — Yes ADVISOR Tutoring staff will delegate depending on subject identified for tutoring. Staff will send an email with tutoring info (QR, Writing, or tutor.com). Will close case after a week, noting whether student has responded or made or kept tutoring appointment, or if no action was taken.
5. Student Notification Only: Provide comments to student Faculty should include details. Yes — — Alert is issued if none of the other reasons are applicable AND the instructor that would like to provide a note to the student in the comment section.
NURS ONLY: 1st two weeks: Absent/no log-in Student has not logged into course site. Yes Yes ADVISOR Advisor will contact student by phone or email within 2 business days and add notes to the case.

If faculty do not comment within the case to confirm student login, advisor will close case when student drops/withdraws, attendance verification period ends or when WN is assigned.
NURS ONLY: 1st two weeks: Missing assignment Student has logged into course site but has not submitted required first graded assignment. Yes Yes ADVISOR Advisor will contact student by phone or email within 2 business days and add notes to the case.

If faculty do not comment within the case to confirm student login, advisor will close case when student drops/withdraws, attendance verification period ends or when WN is assigned.
NURS ONLY: Excellent Course Performance Student’s work is excellent. Yes — — No Action needed
NURS ONLY: Improvement Noted Student work has improved. Yes — — No Action needed
NURS ONLY: Missing/Late assignment(s) Student Notification Only: Missing/Late assignment(s) Yes Yes ADVISOR Student receives automated email from Academic Advisement encouraging them to submit missing work & contact instructor.

Advisor will contact student by phone or email within 2 business days and add notes to the case.
NURS ONLY: Needs tutoring (please specify) Faculty should include details about subject area of concern. — Yes ADVISOR Tutoring staff will delegate depending on subject identified for tutoring. Staff will send an email with tutoring info (QR, Writing, or tutor.com). Will close case after a week, noting whether student has responded or made or kept tutoring appointment, or if no action was taken.
NURS ONLY: Stopped logging in/no response Student has been inactive, even after instructor has reached out to the student. Yes Yes ADVISOR Student receives automated email from Academic Advisement encouraging student to log in & contact instructor.

Advisor will contact student by phone or email within 2 business days and add notes to the case.
NURS ONLY: Unsatisfactory work quality Faculty should include details. Yes Yes ADVISOR Alert is issued if none of the other reasons are applicable AND the instructor that would like to provide a note to the student in the comment section.

Advisor will contact student by phone or email within 2 business days and add notes to the case.
Ad hoc
Alert Reason		 Definition Email to Student? Case Opened? Case Assignee Advisor or Case Assignee Recommended next steps
Ad hoc: Stopped logging in/no response to email outreach Student has been inactive, even after instructor has reached out to the student. — Yes ADVISOR Advisor will contact student by phone or email within 2 business days. After 3 attempts, advisor will close the case with the appropriate case outcome. After a case is closed, faculty will receive an email notification with the case outcome and any comments from the advisor.
Ad hoc: Unsatisfactory work quality Student submits work of unsatisfactory quality, even after instructor has reached out to the student. Faculty should include details. — Yes ADVISOR Advisor will contact student by phone or email within 2 business days. After 3 attempts, advisor will close the case with the appropriate case outcome. After a case is closed, faculty will receive an email notification with the case outcome and any comments from the advisor.
Ad hoc: Needs tutoring (please specify) Faculty should include details about subject area of concern. — Yes TUTORING STAFF Tutoring staff will delegate depending on subject identified for tutoring. Staff will send an email with tutoring info (QR, Writing, or tutor.com). Will close case after a week, noting whether student has responded or made or kept tutoring appointment, or if no action was taken.
Ad hoc: Other (please provide comments) Faculty should include details. — Yes ADVISOR Alert is issued if none of the other reasons are applicable.

Advisor will contact student by phone or email within 2 business days. After 3 attempts, advisor will close the case with the appropriate case outcome. After a case is closed, faculty will receive an email notification with the case outcome and any comments from the advisor.

Navigate Staff and Faculty Guides

–Ad-Hoc Alerts and Case Management (PDF)

–Navigate Alerts Staff and Faculty Guide (PDF)

–How to Add Ad-hoc Alerts (PDF)

–Navigate Progress Report Ad Hoc Alert Timeline (Spring) (PDF)

 
Progress Report
Ad Hoc Alerts
 
Purpose
 
Advisement OR Academic Department would like to request student feedback from faculty.
 
Faculty initiate student feedback so outreach can be done (by advisors OR tutors).
How to Complete
The progress report link is sent to the faculty’s business email account. 
Faculty have to log into Navigate to create ad hoc alerts. 
Frequency
Once or a few times in the semester.
Anytime as needed.
Comments
section
Students will be able to view comments made on the progress report.
Students will NOT be able to view comments made on the ad hoc alerts.

 

Questions?

For CUNY SPS Faculty/Staff with the EAB Leadership RoleLaunching a Progress Report Campaign – Help Center (PDF)